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You are here: Home / Archives for Director's Chair

14/09/2017 by Bronwyn Leave a Comment

Spring is Here!

spring, new season, fresh beginnings, growth

I don’t know about you guys, but I can’t believe it’s the middle of September already! It’s been a couple of months since I last made a visit to your Inbox; an absence that has been way too long. Have you ever heard the expression: “It never rains, but it pours”? Well, sometimes life just […]

Filed Under: Director's Chair, Newsletter, The Dossier

07/06/2017 by Bronwyn Leave a Comment

How to Spot a Cowboy?

IT cowboys, IT issues, IT hard

Hey Everyone, The last few weeks have flown by really quickly. It has been crazy busy, as usual, but a couple of things have stood out as noteworthy. As many of you know I have worked in the IT industry for over 25 years.  Over that time I have carved a niche for myself by […]

Filed Under: Customer Service, Director's Chair, General IT, Newsletter, Services, The Dossier

14/05/2017 by Bronwyn Leave a Comment

Back to Basics

Apologies for skipping an edition.   The last week of April I was in sunny (and HOT) Phoenix Arizona where I attended ICON2017 – Infusionsoft’s Annual User Conference. This was my first ICON since becoming an Infusionsoft Certified Partner and I was so happy that it ended up being everything I had been told about… […]

Filed Under: Director's Chair, Newsletter, The Dossier

13/04/2017 by Bronwyn Leave a Comment

Is your Red Rope a Noose?

red rope principle, michael port, client vetting, be selective

Wow, the last couple of weeks have been challenging, to say the least! The aftermath of Cyclone Debbie has been far-reaching, even if you were not located directly in her path. Many industries, especially insurance assessors and repairers, are experiencing exponential demand and growth. In some cases, there are in excess of 1,000 claims a […]

Filed Under: Customer Service, Director's Chair, Life Cycle Marketing, Services, Small Business Marketing, The Dossier

29/03/2017 by Bronwyn Leave a Comment

Credit Card Fraud: Who Pays?

OK – this subject is always a hot topic for the media, not to mention a Day of Armageddon for the Nervous Neds and Nellies of the world. So what really happens when your credit card is used online, somewhere in the world, without your knowledge or permission? Who pays? How are you affected? Well, […]

Filed Under: Director's Chair, Newsletter, The Dossier

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