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18/01/2022 by Bronwyn Leave a Comment

New Year, New Beginning!

Welcome to 2022! It’s been a while since I last wrote for The Dossier and while I never intended to be away for this long, my absence was intentional. Where have I been?  I can hear you asking. Well, truth be told …  I’ve been on a journey of self-discovery and redevelopment. No, I didn’t [...]

Filed Under: Customer Service, Director's Chair, Services, The Dossier, Uncategorized

08/10/2018 by Bronwyn Leave a Comment

The #1 Business Killer

If I asked you, would you say …? Lack of cash flow? Lack of new leads? Lack of new customers? Lack of sales? Lack of marketing? Too much competition? These things contribute but I believe they are expressions of a much larger and sometimes hidden problem … The #1 Business Killer is … Inconsistent Customer Service! […]

Filed Under: Customer Service, The Dossier

07/06/2017 by Bronwyn Leave a Comment

How to Spot a Cowboy?

IT cowboys, IT issues, IT hard

Hey Everyone, The last few weeks have flown by really quickly. It has been crazy busy, as usual, but a couple of things have stood out as noteworthy. As many of you know I have worked in the IT industry for over 25 years.  Over that time I have carved a niche for myself by […]

Filed Under: Customer Service, Director's Chair, General IT, Newsletter, Services, The Dossier

07/06/2017 by Bronwyn Leave a Comment

Part 2: Myths that will hurt your business

real price, hidden costs, inefficiencies, lost profit, expensive

“I can’t afford that expense!” How often have you heard that from your clients or even said that yourself! As a business owner, I’m most likely to say this when I receive a quote that’s higher than I anticipated, though the thought did pop into my head when a business coach gave me some advice […]

Filed Under: Customer Service, General IT, Newsletter, Services, Small Business Marketing, The Dossier

13/04/2017 by Bronwyn Leave a Comment

Is your Red Rope a Noose?

red rope principle, michael port, client vetting, be selective

Wow, the last couple of weeks have been challenging, to say the least! The aftermath of Cyclone Debbie has been far-reaching, even if you were not located directly in her path. Many industries, especially insurance assessors and repairers, are experiencing exponential demand and growth. In some cases, there are in excess of 1,000 claims a […]

Filed Under: Customer Service, Director's Chair, Life Cycle Marketing, Services, Small Business Marketing, The Dossier

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