Wow, the last couple of weeks have been challenging, to say the least! The aftermath of Cyclone Debbie has been far-reaching, even if you were not located directly in her path. Many industries, especially insurance assessors and repairers, are experiencing exponential demand and growth. In some cases, there are in excess of 1,000 claims a […]
Credit Card Fraud: Who Pays?
OK – this subject is always a hot topic for the media, not to mention a Day of Armageddon for the Nervous Neds and Nellies of the world. So what really happens when your credit card is used online, somewhere in the world, without your knowledge or permission? Who pays? How are you affected? Well, […]
High School Reunions: Lessons I’ve Learned
On Saturday, I received a Facebook message from one of my high school friends entitled: “No! Not 30!” I thought this was a bit odd. Like me, her 30th birthday came and went a few years back… It wasn’t until I opened the message that I realised it was something much more surprising: Our 30th High […]
A not so Happy Valentine’s Day!
No Flowers for You! As much as we'd all like every interaction with our customers to be perfect, sometimes things just don't go to plan... February 14 started off like any other Valentine’s Day for Scott and me. We went to work with the “secret” knowledge that we had arranged surprise flower deliveries for each [...]
Welcome to 2017
A new year, a new beginning… whatever you do for a living, January seems to be the universal time for reflection and February the month for taking ACTION. A fresh start. A chance to wipe the slate clean, develop better habits. Out with the old and in with the new. Like everyone else, I also [...]
